FixMyStreet			HearFromYourCouncillor
PledgeBank		WriteToThem

Fix My Street

Encourages citizens to report problems instead of passing them by

Benefits

Zero integration required into council front or back end systems
Easy to use interface increases reporting
Connects citizens with mutual local concerns with one another
Option to run on an independent site, or brand and run on council site
Compatible with all council street maintenance systems
Rapid installation (less than 1 week)

How does it work?

A user who sees something broken in their own local area visits the site, sticks a virtual pin into the map and enters a short description of what’s wrong. On hitting ‘submit’ the site works out what sort of problem they have encountered, and emails the relevant part of the appropriate local council with a copy of the report. The council can then enter the data easily into their own system, and with one click report the status as changed both on the map, and in an email to the problem reporter.

What need does it address?

Reporting and complaining about broken paving slabs, fly tipping and other public problems is at present a private process between complainer and council. This is strange when the problems themselves are public, and affect many people.

This product’s purpose is to allow constituents to understand if anyone else has already reported a problem, and to see how the council is acting on it.